Refund & Cancellation Policy
This policy explains the general cancellation and refund framework for Grey Analytics. Commercial terms may be further defined in a signed proposal, order, service agreement or other written arrangement.
Last updated: 12 September 2026
1. Scope
This policy applies to paid Grey Analytics subscriptions, service periods and custom commercial arrangements unless a separate signed agreement expressly states different terms.
2. Cancellation
Cancellation requests should be submitted in writing using the contact details supplied in the relevant commercial agreement or to info@greyanalytics.co.za.
The effective cancellation date, notice period and any remaining service obligations will follow the applicable agreed commercial terms.
3. Refunds
Refund eligibility is assessed according to the service period already delivered, committed third-party costs, work already performed and any written commercial terms agreed with the customer.
Where a refund is approved, Grey Analytics will communicate the amount, method and expected processing timeframe in writing.
4. Custom engagements
Custom implementation, integration, consulting or bespoke service work may carry milestone, deposit or non-refundable cost terms. Those written project terms take precedence where they differ from this general policy.
5. Disputes and corrections
If you believe a charge is incorrect, contact Grey Analytics promptly with the relevant invoice, account or transaction information so the matter can be reviewed before initiating a payment dispute where reasonably possible.